Traffic jams are frustrating — but it’s not only on the road that we have to worry about delays.

If you’ve read anything about lean management, you will probably have noticed a preoccupation — I might almost say, an obsession — with the concept of ‘delays’. Sometimes delays are caused by work sitting in ‘queues’, and the longest queues form in front of ‘bottlenecks’, and delays can be reduced…

Andrew Ormerod

“Operations” is my thing. I work with solo entrepreneurs and SMEs to improve the way their businesses run. You can find me online at

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